RETURNS OR EXCHANGES

Thank you for purchasing fitness equipment products from this website. To safeguard your rights and interests, please carefully read the following terms and conditions before requesting a refund or return.

I. Return Eligibility

You may request a return without providing a reason within 14 days from the date you sign for receipt of the item (excluding certain special items; please refer to the specific product page descriptions for details).

Returned items must remain in brand-new condition and be suitable for resale. This includes, but is not limited to: intact packaging, complete accessories, no signs of use, and no damage.

If the item suffers from quality defects or shipping damage, please contact Customer Service within 48 hours of signing for receipt and provide relevant supporting evidence (such as photos or videos).

II. Refund Information

Once we confirm receipt of the returned item and verify its condition, we will process your refund within 5–7 business days.

Refunds will be issued back to your original payment account via the original payment method; the actual time required for the funds to reach your account depends on your specific payment institution.

If a return is requested due to personal reasons, the return shipping costs shall be borne by the buyer; if the return is due to product quality issues or a shipping error (receiving the wrong item), the return shipping costs will be borne by this website.

III. Return Process

Contact Customer Service to submit a return request and obtain a return authorization.

Follow the instructions provided by Customer Service to properly package the item and ship it back.

Provide a valid shipping tracking number so that we may track the return shipment.

IV. Return Address
Recipient: After-Sales Service Department
Address: 1871 CHEROKEE DR 2—SALINAS, CA 93906

(Please ensure that you wait for confirmation from Customer Service before shipping the item back; unauthorized returns may not be accepted or processed.)

V. Special Notes
Returns or refunds may not be supported in the following situations:

Items that have been used or damaged by the user.

Return requests submitted after the designated return period has expired.

Items missing essential accessories or original packaging.

If you have any questions regarding our refund policy, please feel free to contact our Customer Support team; we are dedicated to serving you.